Frequently Asked Questions
All of our coffee is freshly roasted! Whole bean coffee ships the same day it is roasted. Ground coffee is shipped the day after it is roasted.
We ship orders worldwide. International shipping rates are determined using the USPS's cheapest rate. International shipping is calculated at checkout.
Orders ship within three to five business days from when the order was placed. (This is not to be confused with the time period of freshness.)
We have a daily pick-up from USPS at 2 p.m. Central Time and a UPS pick-up (Monday through Friday only) at 3 p.m. Central Time.
Returned coffee is not accepted as it is a perishable item unless there was an issue such as a damaged delivery. Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
If the item was never delivered we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement. For further information, please contact us.
Of course! If you're buying a large quantity for yourself or ordering for a group of people, please send us a note with the details and we can arrange special pricing for a bulk or wholesale order.
We appreciate your interest in our Buff Brew Boys but we can't give out their personal information. You're more than welcome to contact them through our website and should they be so inclined, you'll hear from them at their convenience.